English and Spanish speaking Order Management Specialist

Location Budapest
Job title
English and Spanish speaking Order Management Specialist
Tasks and activities
• Provide high standard order management to support to business stakeholders
• Have key account alignment with full ownership
• Cooperate with customers (both existing and prospective), distributors
• Manage customer orders
• Solve incoming queries from customers and sales representatives
• Be the first point of contact for the customers regarding status update of the order
• Facilitate collaboration across various stakeholders of the company, e.g. engineering, commercial, legal, finance, master data team and supply chain
• Drive continuous improvement on all related processes, work instructions, and procedures to ensure ongoing standardization and simplification
• Manage purchase orders, create and make corrections in customer invoices
• Handle customer complaints using the appropriate tools
• Interface with business stakeholders and other teams to identify and resolve problems during the full order management cycle
• Ensures that each request related to commercial operations is documented, compliant with established business controls and is processed in a timely manner
• Understand and fulfill all regulations of the internal policies of the company
Language 1: Spanish
Level: Professional

Language 2: Italian
Level: Intermediate

Language 3: English
Level: Advanced

Qualification: BSC diploma

Experience in this profession: 1-3 years

Additional requirements (certifications, special knowledge, software etc.)
• University or Colleague degree
• Fluenty Spanish
• Advanced in English and at least intermediate Italian
• 1-2 years working experience in customer service
• Effective and professional verbal and written communication – both with internal and external customers
• Solid critical thinking, ability to act as a gatekeeper
• Ability to overview complex processes
• Ability to work with remote teams
• Customer service attitude
• Capability to overcome obstacles
• Logical thinking, analytical mindset
• Reporting skills
• Proficient IT skills including Excel and Outlook
• Fluency in Italian and English
• Solid SAP knowledge and experience as a user
• Experience in order management
What we offer
• A truly multinational team
• Cafeteria
• Enthusiastic, multilingual team
• Flexible working hours
• High-tech office environment
• Competitive compensation package